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Important Announcement Regarding Visa Services

The Bureau of Consular Affairs reports that the database responsible for handling biometric clearances has been rebuilt and is being tested.  44 posts, representing more than two-thirds of our normal capacity, are now online and issuing visas. We anticipate full restoration of the system within the next week. Our team continues to work 24/7 to restore the systems to full functionality. 


  • If you ALREADY had your interview and your visa application was APPROVED, and you need to send in your passport for the visa, please log on to and follow the instructions to submit your passport to us through EMPOST.
  • If your travel is urgent, you may drop your passport off at the Embassy in person on any working day between 1:00 and 2:00 pm. No appointment is necessary. The passport and visa will be returned to you via our courier service EMPOST.
  • If you made an interview appointment, and we were not able to interview you because of the system problems, please reschedule your interview appointment now. We will open up additional appointments as soon as we are able.

SPECIAL NOTICE FOR TRANSFERS: If you submitted your DS-160 visa application to the US Consulate in Dubai but scheduled your visa interview appointment in Abu Dhabi, we may have told you at the interview appointment that we were not able to transfer your case due to the technical problems. If you are in this group of applicants, please either:

1) reschedule your appointment in Dubai; or

2) ) reschedule your appointment in Abu Dhabi, but please complete a NEW DS-160, selecting Abu Dhabi as the location, before appearing for your appointment.

Important Notice

The Department of State's Bureau of Consular Affairs is currently experiencing technical problems with our overseas passport and visa systems. This issue is not specific to any particular country, citizenship document, or visa category. We apologize for the inconvenience and are working urgently to correct the problem and restore full operability.

U.S. passport applications accepted overseas or after May 26, 2015 are affected by this delay. If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. Embassy or Consulate at which you originally applied. To request an emergency passport, send an email to Include the name of the applicant and the planned travel dates in your email. We will reply by email, advising when to come in and what to bring in for your appointment.

Applications for a U.S. visa made after June 8, 2015, are also affected by this delay. Nonimmigrant visa applicants who did not submit their DS-160 online application prior to June 9, 2015, should reschedule their interview appointments. Individuals with urgent travel should request an expedite through the appointment system at: or contact the Call Center at: 971-04-376-8311 or 971-02-447-6084 (US number is 1-703 520-2509).

More information at

The U.S. Embassy in Abu Dhabi provides nonimmigrant visa services to Emiratis residing anywhere in the UAE and to third-country nationals residing in the Emirate of Abu Dhabi. The Embassy provides immigrant visa services to the entire United Arab Emirates and for persons residing in Iran.

The U.S. Consulate General in Dubai provides nonimmigrant services to citizens and residents of Dubai, Sharjah, Ras Al Khaimah, Fujairah, Ajman, and Umm al Quwain and certain citizens of Iran. For questions related to visa and consular issues at the Consulate General in Dubai, please send an email to or visit the Consulate General Web site at

UAE Phone Number for Visa Services

  • UAE Phone Number for Visa Services