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U.S. Citizen Services

The Department of State's Bureau of Consular Affairs is currently experiencing technical problems with our overseas passport and visa systems. This issue is not specific to any particular country, citizenship document, or visa category. We apologize for the inconvenience and are working urgently to correct the problem and restore full operability.

U.S. passport applications accepted overseas or after May 26, 2015 are affected by this delay. If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. Embassy or Consulate at which you originally applied. To request an emergency passport, send an email Include the name of the applicant and the planned travel dates in your email. We will reply by email, advising when to come in and what to bring in for your appointment.

Applications for a U.S. visa made after June 8, 2015, are also affected by this delay. Nonimmigrant visa applicants who did not submit their DS-160 online application prior to June 9, 2015, should reschedule their interview appointments. Individuals with urgent travel should request an expedite through the appointment system at: or contact the Call Center at: 971-04-376-8311 or 971-02-447-6084 (US number is 1-703 520-2509).

More information at

The U.S. Embassy in Abu Dhabi and Consulate General in Dubai offer a full range of services for U.S. citizens – from passport services and birth registrations to emergency assistance. We also offer foreign nationals a number of services, including notarization of documents for use in the United States.

Please review the information on our website carefully.  If you are unable to find an answer regarding your American citizen services question on our website, you may contact us by e-mail.  We regret we cannot respond to e-mail inquiries that are answered by information on our website.

In the event of an emergency that threatens the health or safety of a U.S. citizen, the Embassy and Consulate General stand ready to assist 24 hours a day. Click here for the Embassy’s contact information.

The Embassy is located in the Embassies District, Plot 38, Sector W59-02, Street No. 4, Abu Dhabi. There are municipal parking facilities throughout the Embassies District. Click here for a map to the Embassy.

All consular fees may be paid in U.S. dollars, UAE dirham, or by major credit card.

For general information on traveling and living abroad, please visit the U.S. Department of State's comprehensive travel website – For information on living in or visiting the United Arab Emirates, please review the Department of State’s Country Specific Information from the UAE.